• Are You Ready For a Four-Day Workweek? A Tip From The Manager’s Answer Book

    A firm in New Zealand recently tried an interesting experiment. They let their employees work for days a week while being paid for five days. The results were surprising to many—productivity went up while work/life balance increased by 24%.  Employees returned to work energized after their time off. According to a July 19, 2018 New York Times article, “Supervisors said staff was more creative, their attendance was better, they were on time, and they didn’t leave ...

  • A Lesson from Barbara Bush A Tip From The Manager’s Answer Book

    I may be paraphrasing, but this is one of the stories about Barbara Bush I heard on the news the evening of her death. It was a conversation she had with her son, George W. Bush, during a visit to her home while he was president.Barbara Bush:  “George, get your feet off my table.”George H.W.

  • The Awkward Welcome: A Tip From The Manager’s Answer Book

    He was excited about starting a new career and a new job. Yes, this first assignment was short term, but it was work in a new field and he looked forward to the experience. He knew where to go, but had no further information so he emailed the principal with his questions: Where do I park? What about the teacher’s lounge?

  • The Not-So-Effective Interview A Tip From The Manager’s Answer Book

    Arriving at the office suite for her interview, she rang the bell. There was no receptionist, but a gentleman opened the door and let her in. “I'm here to see Krista,” she said.

  • Customer Experience…More than Good Service! A Tip From The Manager’s Answer Book

    I just had one of those amazing customer services experiences that reminded me of how things should be but how rarely they are.  It was a simple on line transaction that was made far too complicated by their processes and I had to make multiple attempts to fix simple mistakes. So, when I FINALLY resolved the issue and got an immediate message from their site asking for feedback, you can bet I did the quick survey which took all of 10 seconds because all I had to do was to click on the image...

  • Hawks and Doves

    This isn't a political commentary. It's a story. We came home from a weekend trip and entered the house through the garage.

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Managing people is the most challenging part of any leader's day. And that job certainly is not getting any easier. The Big Book of HR will provide any HR professional, manager, or business owner of any size organization the information they need to get the most from their talent. It is filled with information on everything from the most strategic HR-related issues to the smallest tactical detail of how to manage people.