• Avoiding Bad Conflict

    We’re continuing the discussion we had with Elayne Fluker on her podcast, Support is Sexy, about conflict.   Question:  We’ve been talking about a well-managed conflict. What about avoiding bad conflict?Cornelia:  The most important thing to do to avoid conflict is to set expectations early – with employees, associates, and any other business partner.  Make sure the roles and responsibilities are clearly defined. With employees, make sure...

  • A Well Managed Conflict

    We were interviewed for the podcast, Support is Sexy with Elayne Fluker.  We talked about entrepreneurship, and the conversation led to conflict management and resolution.  Here are some excerpts from that conversation. Question: You’ve written two books on conflict resolution. Can you share tips with managers and business owners on handling conflict within their businesses whether it’s with their employees or other business associates? Barbara:&nbs...

  • Not My Problem!

    I thought she was going to pound her fist through the wall – she was so angry.  I understood why she was mad and her need to vent, but the problem was not going to get resolved by her telling me, rather than her boss’s colleague.“I agree,” I said.  “He shouldn’t have asked you to take the meeting notes. Did you ask him why someone from his own staff didn’t take them?”“No,” she answered. “He said since I’m...

  • Are You Listening?

    Has this ever happened to you? You think you’re having a conversation with a colleague and realize they aren’t paying a bit of attention to you—they have something they want to talk about and it really doesn’t matter what you say because they’re not listening to you?This happened to me recently and it reminded me what a critical skill listening is and how few of us really are good at it.  Think about all the time you spent in school learning how to read an...

  • Are You Listening?

    Has this ever happened to you? You think you’re having a conversation with a colleague and realize they aren’t paying a bit of attention to you—they have something they want to talk about and it really doesn’t matter what you say because they’re not listening to you?This happened to me recently and it reminded me what a critical skill listening is and how few of us really are good at it.  Think about all the time you spent in school learning how to read an...

  • If I Can Get a Word in Edgewise

    I love reading advice columns and one of my favorite columnists is Carolyn Hax. This particular headline caught my attention.  The writer needed help setting boundaries with a friend who has a hard time with social cues, constantly interrupts and dominates conversations.

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ABOUT THE BOOK

Managing people is the most challenging part of any leader's day. And that job certainly is not getting any easier. The Big Book of HR will provide any HR professional, manager, or business owner of any size organization the information they need to get the most from their talent. It is filled with information on everything from the most strategic HR-related issues to the smallest tactical detail of how to manage people.